What to Expect on Your First Visit

We request that you arrive at our office 10 minutes prior to your appointment so that you may complete a new patient information form which will be available to you in our reception room (or download here). Upon your arrival please make yourself comfortable and complete the registration form. At your scheduled appointment time your therapist will come to the reception area to greet you. During the beginning of your first session your therapist will briefly review the new patient form to make sure we have all information required for our records. You will also be asked if you have any questions regarding confidentiality or our cancellation policy. If you do not have any questions, you can proceed with the purpose of your visit which is to allow your therapist to get to know you and to   answer any questions you may not have already asked about the counseling process.

Appointments

Services are by appointment only. The time for your appointment is reserved exclusively for you and cannot be given to someone else, so please be sure to inquire about our cancellation policy* when scheduling your initial appointment.

Cancellations

Repeated cancellations, without adequate notice, may result in not booking further appointments. If you call to cancel your appointment please ask for the name of the person you speak to.
BCS Cancellation Policy: Unless 24 hours notice is given you will be charged a fee of $50.00.

Change of Patient Information

It is important that we have your most current information on file.  If you change your address, telephone number or insurance provider please be sure to provide your new information to our staff as soon as possible.

Prescription Refills

Please do not wait until you are completely out of a medication before calling us for a refill or an appointment.  Controlled drugs cannot be prescribed by phone.  You must come to our office if you require a refill for a controlled drug.

Notice of Privacy Practice Policies

The practice recognizes a patient’s right to receive adequate notice of the uses and disclosures of PHI that may be made by the practice, and of the patient’s rights and the practice’s legal duties with respect to PHI.  The practice provides each patient with a notice of the practice’s privacy policy that contains the elements required by HIPAA.  A copy of our Privacy Practice Policy will be given to the patient upon registration and is on display in the office.

Appointments

BCS believes that education is an important piece of our patient’s treatment. We hope to provide you with the tools and resources to assist you outside of your counseling session.

IN AN EMERGENCY

Emergency Calls

If you are experiencing a crisis and urgently need to contact your therapist, please call our primary phone line (718-748-1234). Our support staff answers our phones Monday – Thursday from 9am to 9pm. If you reach our answering service leave your name, phone number(s) and a message. Then, as much as possible, keep your phone line open unless you have a call-waiting feature. (Please note that it may take longer to contact you when your telephone line is in use.) If you do not receive a call back within a reasonable period of time (it takes longer to respond if your therapist is in session with another patient) dial again and leave another message, stating the nature of your emergency and, for clarity, state your phone number more than once. Please know that we will respond as quickly as possible.  If you are experiencing a psychiatric emergency please call 911 or go to your nearest emergency room.